ClubProperty.com · Operated by ACQIRE AG
Privacy Policy
Last updated: 30 September 2026
Summary
- Who we are: ACQIRE AG, Wollerau / Schwyz, Switzerland, operates ClubProperty.com and is responsible for your personal data.
- What we collect: the details you give us (account, profile, listings, enquiries, messages) and basic technical and usage data.
- Who sees it: when you send an enquiry or book a viewing, it goes directly to the agent, owner or professional concerned. We do not sell your personal data.
- Cookies: we use necessary cookies always, and functional, analytics, performance and advertising cookies only with your consent.
- Your rights: you can ask for access, correction or deletion at any time at info@clubproperty.com.
Contents
1. Who is responsible
The controller of your personal data is ACQIRE AG, Wollerau / Schwyz, Switzerland, which operates ClubProperty.com (the “Platform”, “ClubProperty”, “we”).
Contact for all privacy matters: info@clubproperty.com · +41 79 617 68 83 · Mon–Fri, 09:00–17:00 CET.
2. Scope of this policy
This policy explains how we process personal data when you visit ClubProperty.com, create an account or professional profile, list or search for property, use our tools (valuation, calculators, QR cards, booking calendar, CRM, view tracker, flyer maker), post a buyer requirement, contact us, or use our chat assistant.
We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where it applies to you, the EU General Data Protection Regulation (GDPR). Our Terms of Service also apply.
3. Data we collect
| Category | Esempi |
|---|---|
| Account data | Name, email address, password (stored in hashed form), sign-in method (email or Google), account type, language. |
| Profile data (professionals) | Profession, company, photo, biography, services, markets and languages, portfolio and project content, budget ranges, availability, public contact details, profile page and QR card. |
| Listing data | Property details, photos, video, location, price, documents and the contact details you choose to show on a listing. |
| Enquiries and bookings | Name, email, phone, message, chosen property or professional, viewing or meeting requests and times. |
| Contact form and support | Name, email, phone (optional), company (optional), nature of enquiry and your message. |
| Buyer requirements and private areas | Search criteria, budgets, requests for access to the investor private room or off-market opportunities and related correspondence. Contact details on buyer requirements are not published. |
| Tool inputs | Property details entered into the valuation, investment and mortgage calculators, and saved comparisons or searches. |
| Activity and analytics data | Views and QR code scans of listings and profiles, pages visited, referring page and landing page at sign-up, clicks and approximate location derived from your IP address. |
| Technical data | IP address, browser and device type, operating system, language, date and time of access, security and error logs. |
| Chat assistant data | Messages you type into our chat assistant and technical identifiers linked to the conversation. |
We do not knowingly collect special categories of personal data (such as health or religion). Please do not include them in messages or listings.
4. Why we use your data
| Scopo | Legal basis (GDPR) |
|---|---|
| Provide the Platform: accounts, profiles, listings, search, enquiries, bookings, tools | Performance of a contract (Art. 6(1)(b)) |
| Connect you with agents, owners and professionals, and match buyer requirements | Performance of a contract; legitimate interests (Art. 6(1)(b), (f)) |
| Answer your messages and provide support | Contract or steps prior to a contract; legitimate interests |
| Security, fraud and abuse prevention, spam protection, technical operation | Legitimate interests (Art. 6(1)(f)) |
| Our own statistics and improving the Platform, including view and scan counts shown to owners and agents | Legitimate interests (Art. 6(1)(f)); consent where required for analytics cookies |
| Service and account emails (verification, password reset, booking confirmations) | Performance of a contract |
| Marketing communications, if you opt in | Consent (Art. 6(1)(a)); you can withdraw it at any time |
| Comply with legal obligations and enforce or defend legal claims | Legal obligation; legitimate interests (Art. 6(1)(c), (f)) |
Under Swiss law we process personal data in line with the principles of lawfulness, good faith, proportionality and purpose limitation. We do not use your data for automated decisions that have legal or similarly significant effects on you. Valuation and calculator results are estimates for information only.
6. Service providers
We keep your data on our own platform and run our statistics ourselves. We do not use third-party analytics or advertising services, we do not sell your data, and we do not share it with anyone for their own purposes. We only use the technical providers below to run and display the Platform, and the list may change as we improve it.
| Provider | Scopo |
|---|---|
| Web hosting and email delivery | Hosting the Platform, storing data and sending service emails. |
| Cloudflare | Content delivery, security, bot protection and performance. |
| Google Maps (maps and places), Google Sign-In (login with Google) and Google Fonts. When these load, Google receives technical data such as your IP address. | |
| CookieYes | Cookie consent banner and recording of your cookie choices. |
| Intercom and Chatbase | Chat, messaging and the chat assistant. |
| GTranslate | Automatic page translation. |
| AddToAny | Share buttons. |
| Content delivery networks | Loading code libraries and icons (for example jsDelivr and flag images). |
7. International transfers
ClubProperty is international: agents, owners and providers may be located outside Switzerland and the EU/EEA, including in countries without an adequate level of data protection.
Where we transfer personal data abroad, we rely on an adequacy decision, Standard Contractual Clauses (including the Swiss addendum) or another safeguard permitted by law. Where you send an enquiry to a professional in another country, the transfer is necessary to carry out your request.
8. How long we keep data
- Account, profile and listing data: while your account is active, and deleted or anonymised after you close it, unless we must keep it longer.
- Enquiries, messages and bookings: as long as needed to handle your request and for a reasonable period afterwards to answer follow-up questions and resolve disputes.
- Analytics and technical logs: for a limited period, then deleted or aggregated.
- Cookie consent records: for the lifetime of the consent cookie.
- Legal retention: some data must be kept longer to meet accounting, tax or other legal duties, or to establish or defend legal claims.
9.1 Categories of cookies
| Category | Cosa fa | Consent |
|---|---|---|
| Necessary | Needed for the Platform to work: login and security, remembering your consent choice, load balancing and bot protection. | Not required |
| Functional | Remember your preferences, such as language, and enable chat and embedded features. | Required |
| Analytics | Our own first-party statistics, such as view and scan counts and how visitors find us. We do not use third-party analytics services. | Required |
| Performance | Measure speed and stability so we can improve the experience. | Required |
| Advertisement | We currently do not use advertising cookies. | Required |
9.2 Cookies we use
Names, providers and durations may change as we update the Platform. Cookies marked with an asterisk (*) include a variable part in the name.
| Cookie | Provider | Scopo | Category | Duration |
|---|---|---|---|---|
| cookieyes-consent | CookieYes | Stores your cookie consent choices | Necessary | 1 year |
| wordpress_logged_in_* | ClubProperty | Keeps you signed in to your account | Necessary | Session / up to 14 days |
| wordpress_test_cookie | ClubProperty | Checks that your browser accepts cookies | Necessary | Session |
| wp-settings-*, wp-settings-time-* | ClubProperty | Stores your interface settings when logged in | Necessary | 1 year |
| cf_clearance | Cloudflare | Bot protection and security check | Necessary | Up to 1 year |
| wp_lang, pll_language | ClubProperty | Remembers your language | Functional | Session / 1 year |
| hidecta | ClubProperty | Remembers that you closed a call-to-action banner | Functional | Up to 1 year |
| cp_signup_src | ClubProperty | Records the referring page and landing page when you sign up, to understand how visitors find us | Analytics | Up to 1 year |
| vt_viewed_* | ClubProperty | Counts each listing view once (view tracker) | Analytics | Short-term |
| intercom-id-*, intercom-device-id-* | Intercom | Identify the visitor and device for chat messaging | Functional | Up to 9 months |
| chatbase_anon_id | Chatbase | Links your messages to the same chat assistant conversation | Functional | Up to 1 year |
| googtrans and similar | GTranslate / Google | Remembers your chosen translation language | Functional | Session / 1 year |
Maps, embedded videos, sign-in with Google and share buttons load content from third parties, which may set their own cookies once you use them. Their handling is described in their own privacy policies.
9.3 How to manage your cookie choices
- On our site: use the button below to reopen the cookie settings and accept, reject or customise each category. You can withdraw consent at any time; this does not affect processing before withdrawal.
- In your browser: you can block or delete cookies in your browser settings. Blocking necessary cookies may stop parts of the Platform, such as login, from working.
10. Security
We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), hashed passwords, access controls, spam and bot protection, and regular updates. No online service is completely secure, so please choose a strong password and keep your login details confidential. If a breach is likely to result in a high risk to you, we will notify you and the competent authority as the law requires.
11. Your rights
Depending on the law that applies to you, you have the right to:
- be informed about and get access to your personal data;
- have inaccurate data corrected and incomplete data completed;
- have your data deleted, where we no longer need it or must erase it;
- restrict processing, or object to processing based on legitimate interests or for direct marketing;
- receive your data in a portable format (data portability);
- withdraw consent at any time, with effect for the future.
To exercise these rights, email info@clubproperty.com. We may ask you to confirm your identity, and we reply within the time set by law (normally within 30 days). Some rights are limited where the law allows, for example if we must keep data for legal reasons.
You can edit much of your information yourself in your account or profile. To close your account and have your data deleted, email info@clubproperty.com or deletions@clubproperty.com. We will confirm your identity and process the request as described above, subject to any legal retention duties.
12. Children
The Platform is for adults and professionals with full legal capacity. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.
13. Third-party websites
The Platform contains links to websites of agents, professionals and other third parties. We are not responsible for their content or privacy practices. When you use the import tool with a link to another website, we read only the listing details you point us to.
14. Changes to this policy
We may update this policy from time to time, for example when we add features or change providers. The current version is always on this page with the date of the last update. If changes are significant, we will inform you by email or a notice on the Platform.
15. Contact and complaints
Questions about this policy or your data? Contact us:
ACQIRE AG (ClubProperty.com)
Wollerau / Schwyz, Switzerland
E-mail: info@clubproperty.com
Phone: +41 79 617 68 83 (Mon–Fri, 09:00–17:00 CET)
You also have the right to lodge a complaint with a data protection authority. In Switzerland this is the Federal Data Protection and Information Commissioner (FDPIC). If you are in the EU/EEA, you may also contact your local supervisory authority.
ACQIRE AG · Wollerau / Schwyz, Switzerland · September 2026
